Frequently Asked Questions

AUKOSD is a UK-based comfort furniture brand offering riser recliners and power sofas. Our chairs are backed by years of factory experience, a UK warehouse and trusted delivery partners.

Tilt-in-Tec is AUKOSD’s sub-brand for riser recliners. Our rise recliner range is supplied and guaranteed by PICK4U LTD (Company No. SC815333), registered office 9 Royal Crescent, Glasgow, Scotland, G3 7SP. Our user guide and guarantee documents are issued in that name.

A riser recliner is an electrically operated chair with lift assist. It gently tilts to help you sit down and stand up, and reclines at the touch of a button so you can find a comfortable resting position.

We offer single-seat riser recliners — including models with heat and massage — and multi-seat power sofas with power recline, USB charging and power headrests.

Tilt-in-Space lets the footrest sit at the same level as, or higher than, the heart. This helps support circulation in the lower body and spreads pressure more evenly, which makes the chair more comfortable and more supportive for people with mobility or special seating needs.

On a conventional recliner the backrest moves away while the seat stays put. With Tilt-in-Space the whole chair tilts together, so your hips and knees stay in a consistent relationship and you keep support rather than sliding.

Unlike many conventional riser recliners, our chairs are built around a complete metal frame rather than relying heavily on a wooden structure. That gives the chair strength, stability and long-term durability, which matters particularly for mobility seating.

Our Tilt-in-Space riser recliners support a user weight of up to 25 stone (160 kg).

Once switched on, the seat pad gradually warms up and provides gentle warmth and comfort. It takes roughly 15 minutes to reach its full warmth. Ambient room temperature affects both how quickly it warms and how warm it feels.

On Generation 1 chairs the heating button is on the right-hand side of the chair, within easy reach of your right hand. With the chair powered on, press the button and a red light indicates the heating pad is active. On Generation 2 chairs heating is operated from the all-in-one handset.

Yes. For safety, the heating function switches off automatically after a maximum of 1 hour of continuous use. You can also switch it off manually at any time.

Waterfall and lateral backrests.

Standard and Petite.

Linen: Vintage Grey, Warm Sand. Chenille: Ash Grey, Amber Brown. Availability varies by model — please check the individual product page for the options on that chair.

Dual-motor riser recliners use a four-button handset covering riser, recline, footrest and backrest return. Four-motor models add headrest and lumbar support controls. The latest four-motor handset is an all-in-one design that also controls heating and adds a Home button.

Long-press the Home button to return the chair to its original position and switch off heating, lumbar support and the headrest in one action.

Our chairs are held in stock at our UK warehouse and dispatched by our delivery partners across the UK for UK-wide delivery. Standard delivery is free. Holding stock locally is what lets us dispatch orders the next working day.

Orders are normally dispatched the next working day. Orders placed over the weekend are dispatched on the following Monday. Estimated delivery is 3–5 working days after dispatch — this is an estimate and may be affected by the courier, remote areas, weather and holidays. Our delivery team will contact you to arrange a convenient delivery time.

Before dispatch, email info.us@aukosd.com to cancel; if goods have not been sent and cancellation succeeds, you get a full refund. After delivery you may generally cancel within 14 days under UK distance selling rules. For change-of-mind returns of large furniture we can arrange collection at your cost — estimated maximum £300 per collection, actual lower cost charged if lower, exact fee confirmed before collection. For faulty or incorrect goods we bear the reasonable return or collection cost. Refunds are submitted to PayPal within approximately 30 minutes of approval; PayPal, your card issuer or your bank determine when funds arrive.

Every riser recliner is supplied with a 5-year guarantee from the date of delivery, covering manufacturing defects, structural faults and functional faults arising during normal use. It is provided by PICK4U LTD (Company No. SC815333) and applies within the United Kingdom.

Gather your proof of purchase, the batch ID from the label underneath the footrest frame, a description of the fault and any photos or videos, then contact us at info.us@aukosd.com to start a claim. See Guarantee Claims for the full process.

Always leave a minimum clearance of 50 cm between the back of the chair and a wall or any other obstruction, so the backrest and footrest can recline fully without restriction.

The full user guide is available as web pages in the User Guide section, covering positioning, handset instructions, heating, maintenance and care, safety instructions, troubleshooting and the guarantee summary. A downloadable PDF is also provided.